We know how much you care about your pets— and we care just as much. Below are answers to some of the most common questions pet parents ask about our services, policies, and care options.

Whether you’re booking for the first time or you’re a returning client, this quide is here to help you feel informed, confident, and supported every step of the way.

Still have questions? Feel free to email us anytime. We’re happy to help!

🐾 General Services & Booking

🐾 Fees & Payments

🐾Behavior & Safety

🐾Boarding

⚠️ Emergencies & Weather

Q: What if there’s an emergency or severe weather?
A backup plan is required for every client—such as an emergency contact or local boarding facility—in case care must be transferred unexpectedly (illness, accident, or aggressive behavior).
During Florida storms, hurricanes, or unsafe heat conditions, I’ll communicate promptly to confirm, delay, or reschedule visits. Safety always comes first.